*Delivery is currently available. However, please note that local conditions and air traffic availability may cause unexpected delays. We remain committed to getting your CircuitMess kits to you and will keep you updated on any significant changes.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be defective and must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@circuitmess.com, and we'll send you all the information you need. 

If your return is being made because of our mistake (wrong kit, something missing from the kit, damaged kit), we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

If you want to return your package that's not damaged or because you did not cancel your order on time, we do not provide the return shipping label. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@circuitmess.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Right of withdrawal (EU customers)

If you are a consumer in the European Union, you have the right to withdraw from your contract within 14 days without giving any reason. This right applies in addition to our 30-day return policy above, and is separate from it — your item does not need to be defective.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement. You can use the "Withdraw from contract here" button in the footer of our website, or email us at contact@circuitmess.com. To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.

Returning the goods
You shall send the goods back to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Reimbursement
If you withdraw from your contract, we will reimburse all payments received from you, including the costs of delivery — except for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery we offer.

We will carry out the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.