Delivery & Refund Policy

*Delivery is currently available. However, please note that local conditions and air traffic availability may cause unexpected delays. We remain committed to getting your CircuitMess kits to you and will keep you updated on any significant changes.

Returns

You can return products within 14 days of receiving them, without giving a reason, if you live in:

• United States
• Canada
• United Kingdom
• Australia
• New Zealand
• Saudi Arabia
• European Union member states, Norway, Iceland and Liechtenstein

Each of these countries is served by one of our regional warehouses. From any other country, a return has to travel internationally, where import duties, customs fees and long transit times often cost more than the kit itself. For these reasons, we’re unable to accept returns from outside the countries listed above.

Cancelling before your order ships

Wherever you live, you can cancel your order before it ships by emailing contact@circuitmess.com. We’ll refund the full amount within 14 days of hearing from you.

How to return a product

1. Email us at contact@circuitmess.com within 14 days of receiving your order, with your order number and the product you’d like to return. You can also use the “Withdraw from contract here” button in our website footer.
2. We’ll reply with the return address for your country.
3. Send the product back within 14 days of telling us.

Please contact us before sending anything back.

Return shipping costs

You pay the cost of sending the product back, unless the return is due to our mistake (wrong item, or a product that arrived damaged or incomplete). In that case, we cover the return shipping.

Opened or used kits

Our kits can’t be resold as new once they’ve been opened. If a returned kit has been opened, assembled, soldered, modified or damaged, or is incomplete, we’ll reduce your refund by its loss in value: 30% of the product price, or more if parts are missing or damaged.

Damaged, missing or incorrect items

Please check your order when it arrives. Let us know within 14 days of delivery if anything is damaged, missing or incorrect. We’ll ask for a few photos or a short video, then send a replacement or the missing part, or refund you, free of charge. If you live outside the countries listed above, you won’t need to send anything back.

Faulty products

Defects that show up later are covered by our warranty for two years from delivery. Contact us within two months of discovering the defect, with your order number and a description of the problem. We’ll repair or replace the product free of charge, including shipping, or, if that isn’t possible, offer a price reduction or a refund. The full warranty terms are in Section 18 of our Terms of Service.

Refunds

We’ll refund the price of the returned product and the standard delivery cost you paid within 14 days of receiving the returned product, minus any reduction described above. We don’t refund the extra cost of a delivery method more expensive than our standard delivery.

Refunds go to the payment method you used for the order. If that’s no longer possible, for example because your card has expired, we’ll refund you another way we agree on, at no cost to you. Your bank or card provider may need some extra time to process the refund.

Consumers in the EU, Norway, Iceland and Liechtenstein

The 14-day right to return described above is also your legal right of withdrawal. The withdrawal period ends 14 days after the day you, or someone you name other than the carrier, receive the products. You meet the deadline as long as you tell us before the 14 days are up.

We’ll refund you within 14 days of receiving your withdrawal notice. We may wait until we’ve received the products back or you’ve sent us proof that you’ve shipped them, whichever comes first. Nothing in this policy limits your statutory rights.

If you have any questions about returns, contact us at contact@circuitmess.com.