I apologize for the delays. We have underestimated the amount of time needed to dispatch your Batmobile. You will receive your tracking number in the following eight days. Thank you for your patience.
Firstly, I wanted to personally apologize for the wait.
We are in the middle of the process of dispatching all of your Batmobiles, but we still need some more time to ship all of your orders.
If you haven’t received your tracking number, you will receive it soon.
I understand the wait has been long and disappointing, and I know you are eagerly awaiting your orders.
I underestimated the amount of time needed to dispatch all of the orders.
We have been working tirelessly for the last few weeks packing all the orders and dispatching them to different parts of the world.
The main issues that caused delays were due to:
1. The complexity of the different product variations - we have designed many additional upsells and Batmobile models in this Kickstarter campaign, but we have failed to anticipate the added logistical complexity that this will bring into the delivery of the product.
2. Some of our shipping partners are having unexpected delays due to the volume of the orders we’ve shipped in - i.e., the Amazon warehouses we’re using to deliver the products to some countries.
3. Some shipping companies have revised their requirements for paperwork for products with Li-Po batteries. These added requirements required us to adapt and produce more paperwork than what we had been anticipating at the beginning of the project
I understand this is not your concern and that you want your products as fast as possible. I just wanted to communicate what’s happening in our HQ transparently and honestly.
Rest assured that we are doing everything possible to deliver your products as fast as possible.
We’re working double shifts, weekends, and I’m personally packing your Batmobiles as well.
Once again, I apologize for the delays and the disappointment caused by the wait.
I genuinely believe that you will be happy with the product once you get it on your doorstep, and I ask for just a bit more patience until we fulfill all the orders.
The current plan/timeline we’re working towards - the tracking numbers will be sent to all Kickstarter and Indiegogo backers and our webshop preorder customers by April 21st (next Friday).
Thank you for your support and patience.
If you have any questions or concerns regarding your order, please do not hesitate to contact us at email@example.com.
Keep an eye on your email,
Albert & The Crew